At ElitePass Shop, we are committed to delivering high-quality online courses that meet your expectations. If, for any reason, you find your purchase unsatisfactory, you have the option to request a refund within 7 days from the date of purchase.
Eligibility for Refunds To qualify for a refund, several conditions must be met:
- The refund request must be submitted within 7 days of the purchase date.
- You should not have accessed or completed more than 50% of the course content.
- Course materials must not have been downloaded or shared.
- Your refund request must adhere to the process outlined in Section 3 below.
Refund Request Process To initiate a refund request, please follow these steps:
- Send an email to contact@elitepass.shop with the subject line “Refund Request – [Your Order ID].”
- Within the email, provide your full name, email address, and order ID.
- Clearly explain the reason for your refund request.
- Our team will review your request and respond within 2 business days.
Refund Approval and Processing If your refund request is approved, the refund will be processed using the original payment method utilized for the purchase. Please keep in mind that it may take up to 7 days for the refund to reflect in your account, depending on your payment provider’s policies.
Course Access Upon the approval of your refund, you will lose access to the course materials, and your course progress will be reset.
Contact Information If you have any inquiries or concerns related to our Return & Refund Policy, please do not hesitate to contact us at contact@elitepass.shop.
Changes to Policy ElitePass Shop reserves the right to modify or update this Return & Refund Policy at any time. Any changes will become effective immediately upon being posted on our website.